FAQ – Vesta London Beauty

FAQ

Order and Shipping

When will my order be processed? When will my order be processed?

Orders will be processed within 2-3 working days.

What are your shipping methods? What are your shipping methods?

Orders will be shipped via Royal Mail and should be with you within 3-5 business days. SIDE NOTE: Please expect delays due to COVID-19.

How can I cancel my order? How can I cancel my order?

If you wish to cancel your order, please let us know within 2 hours of placing your order.

Can I update my personal information once I have placed my order? Can I update my personal information once I have placed my order?

Yes, this is possible but please let us know immediately within 2 hours of placing your order.

Products

Are you products tested on animals? Are you products tested on animals?

Absolutely not. We are cruelty free and vegan friendly.

Returns & Refunds

Do you offer refunds? Do you offer refunds?

Unfortunately we cannot accept refunds/exchanges due to hygiene and safety reasons.

What should I do if I receive the wrong product? What should I do if I receive the wrong product?

If this happens please accept our apologies! Please use the submission box in 'Contact Us' and we will look into this urgently for you!

My order arrived damaged, what should I do? My order arrived damaged, what should I do?

Please accept our apologies for any inconvenience caused! Please use the submission box in 'Contact Us' with any supporting images you have and we will look into this urgently for you!

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