FAQ
When will my order be processed?
- Orders will be processed within 24-48 hours after placing an order.
Do you accept refunds/exchanges?
- Unfortunately we cannot accept refunds/exchanges due to hygiene and safety reasons.
What are your shipping methods?
- Orders will be shipped via Royal Mail and should be with you within 3-5 business days. SIDE NOTE: Please expect delays due to COVID-19.
I've received the wrong product, what should i do?
- If this happens please accept our apologies! Please use the submission box in 'Contact Us' and we will look into this urgently for you!
My order arrived damaged, what should I do?
- Please accept our apologies for any inconvenience caused! Please use the submission box in 'Contact Us' with any supporting images you have and we will look into this urgently for you!
How can I cancel my order?
- If you wish to cancel your order, please let us know within 2 hours of placing your order.
Are you're products tested on animals?
- Absolutely not. We are cruelty free and vegan friendly.
Can I update my personal information such as delivery address once I have placed my order.
- Yes, this is possible but please let us know immediately within 2 hours of placing your order.